How do you solve Helpctr error message?

Question

How do you fix the following problem? My help and support feature does not work. I get the following error message. An error has occurred in the script on this page.Line 43,Char 5, Error: 'SF_COMPLETED' is undefined, Code 0, URL:hcp://system/NavBar.htm - Do you want to continue running scripts on this page. Yes/No A No response will give me another error message. Line 90,Char 3, Error: 'SF_NOTACTIVE' is undefined, Code 0, URL:hcp://system/startup.htm - yes/no. A yes answer will give you the following message - Helpctr has caused an error in Marscore.dll, Helpctr will now close. This will go into a cycle. The only way out is Alt, Ctrl, Delete. How do you remedy this problem?

Answer

This question was answered on March 3, 2003. Much of the information contained herein may have changed since posting.

When you try to quit the "Help and Support" tool while you are using a Microsoft Active Accessibility (MSAA) client, you may receive the following error message:

Helpctr

Helpctr has caused an error in MSHTML.DLL [CLOSE]

Helpctr will now close.

If you continue to experience problems, try restarting your computer

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name

-----------------------------------------------------

8/08/2000 6:18pm 4.90.0.3001 110,864 Marscore.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article

MORE INFORMATION

For additional information about Windows Me hotfixes, view this article in the Microsoft Knowledge Base:

General Information About Windows Millennium Edition Hotfixes

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Author

Posted by Enyenihi of Katharine Gibbs School - New York on March 3, 2003