What to do when cpu locks up jumps to blue technical screen then restarts ?


Elite K7 S6A-XP 1800+ & 785 CU Cooler

Albatron 64MB DDR GeForce 4 MX440

WD IDE 40 7200RPM


My friend built this system for me. Its been largely fine for playing games like "Medal of Honor" and crshed only once or twice on the internet.

However Ive now started using the PC for what I bought it for using programmes like Adobe Photoshop (vers 6.0), Autodesk 3D studio VIZ (R3) etc.

When I open an image in Photoshop and start using the smudge tool after a minuite it locks up then briefly jumps to the blue technicasl screen then re-starts the computer. This happens every time. I have done a memory test and it seems fine.

I did note there was a message saying "it got stuck in a loop" on the blues screen.

Any ideas please?.

Many thanks,

Neil Beckett.


This question was answered on March 11, 2003. Much of the information contained herein may have changed since posting.

I would lower the clock rate on the CPU as a start.

Check both the RAM speed and the bus speeds See if lowering them solves the problem.

In addition - have you seen any conflicts in the device manager ?

Have you gotten the newest WinXP Service pack and other patches installed ?

What have you added recently to the computer ?

I would run the Start-windows update to make sure that you have the newest updates

It may be a good idea to look for a new BIOS update for your machine

See :


In addition, in the Run - msconfig - startup tab, disable EVERYthing you do not need

Leave the Systray, explorer and that's about it Also disable your Anti-virus as a final test If you want a more convenient method of disabling and saving the startup programs, then I would recommend that you Download the Startup COP a free pcmag utility from


Run it and it will show you everything that is listed in all the possible startup places, and allow you to disable things one at a time until the problem is eliminated

Then run SFC from the Start-run command, and have it fix any broken files

Also check the bus clock speed set.? Maybe it is set too high for the RAM?

I hope this helps

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Posted by Enyenihi of Katharine Gibbs School - New York on March 11, 2003