I have tried 1) reinstall, 2) repair, 3) rename of mso9.dll and winword.exe then repair (per Microsoft knowledgebase

Question

WINWORD caused an invalid page fault in

module MSO9.DLL at 0187:308cfad5.

Registers:

EAX=00df0010 CS=0187 EIP=308cfad5 EFLGS=00010212

EBX=00db0144 SS=018f ESP=0062f5e8 EBP=0062f5f0

ECX=00054371 DS=018f ESI=00643ffd FS=1b07

EDX=001521e4 ES=018f EDI=00df1430 GS=0000

Bytes at CS:EIP:

f3 a5 8b ca 83 e1 03 f3 a4 5f 5e 5d c3 8b 4d 10

Stack dump:

001521e4 0062f754 0062f758 306a7943 00df0010 00642bdd 001521e4 001521e4 00000000 302ff072 0062f754 00df0010 001521e4 0062f7e9 00000001 00000000

This error occurs at winword startup.

I have tried 1) reinstall, 2) repair, 3) rename of mso9.dll and winword.exe then repair (per Microsoft knowledgebase), 4) delete of normal.dot (per MS knowledgebase). Nothing works. Scanned for virus...none found.

Any suggestions?

Thanks and I enjoy your show on KTAR.

Gary

Answer

This question was answered on February 19, 2003. Much of the information contained herein may have changed since posting.

This problem can occur because the file Mso9.dll, common to all Microsoft Office 2000 programs, may be damaged or missing

You might have done something wrong...try these steps again

To resolve this problem, rename Mso9.dll files, and then use the Add/Remove Programs tool to repair Winword.exe.

To Rename the Mso9.dll file

Windows 95 and Windows 98:

Click Start, point to Find, and click Files or Folders

Windows Millennium Edition:

Click Start, point to Search, and then click For Files or Folders.

Windows 95 and Windows 98:

In the Named box, type Mso9.dll, and then ensure that the entire hard disk is being searched To do so, click My Computer in the Look In list, click the Include Subfolders option, and then click Find Now

Windows Millennium Edition:

In the Search for files for folders named box, type Mso9.dll, and then ensure that the entire hard disk is being searched To do so, click My Computer in the Look In list, and then click Search Now.

Right-click the file, and then click Rename.

Rename the file by changing its file name extension to .old, and then press ENTER.

Close the Find Files dialog box.

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Felix of Katharine Gibbs School - New York on February 19, 2003