What is remove previous stick?

Question

I recently added another stick (64 meg) of memory to my laptop. Now when I try to shut the computer down it freezes on the "windows is shutting down" screen and I must manually shut it down. Of course, upon starting, I get the blue screen. What is causing this and how can I troubleshoot or fix it?

Answer

This question was answered on February 20, 2003. Much of the information contained herein may have changed since posting.

Remove the previous stick of memory to see if the old one is faulting.

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Author

Posted by Natalia of Katharine Gibbs School - New York on February 20, 2003