What is a virus?

Question

When I try to scan to word (97) with my HP 5200C scanner I get the followng message: HPPRSCAN caused an invalid page fault in

module RPCRT4.DLL at 0177:7fc0ec16.

Registers:

EAX=006f15b7 CS=0177 EIP=7fc0ec16 EFLGS=00010212

EBX=006ed47c SS=017f ESP=006ed29c EBP=006ed48c

ECX=77124438 DS=017f ESI=00000484 FS=22ef

EDX=bff76859 ES=017f EDI=7712454e GS=0000

Bytes at CS:EIP:

ff 30 ff 75 d4 8d 85 1c fe ff ff 50 e8 c5 0a 00

Stack dump:

006ed7c0 00000000 00000000 006ed3e4 442e3454 00000000 00000000 00000000 00000000 0000000c 00000000 00000001 00000000 00000000 00000200 00000000

Of course when I try to scan to word the errow message is displayed and the scan locks up and has to be shut down.

This has only started happening in the last few weeks. I have had no problems for years before this. I still can scan into other programs. I have not added and hardware. I have uninstalled the scanner and printer and reinstalled them with the orginal software that worked for years but that did not help. I have down loaded new up todate drivers for the scanner and installed them but that did not help.

Can you help PLEASE?

Steve Willoughby

Answer

This question was answered on March 5, 2003. Much of the information contained herein may have changed since posting.

You probably have a virus Try and install an anti virus sofware

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Author

Posted by Natalia of Katharine Gibbs School - New York on March 5, 2003