When should you ask for the the companys help?

Question

I am unable to view an e-mailed picture sent in the .tiff format. When I try to open it I get "No Preview Available". I recently downloaded the Service Pack 1 for Windows XP and the current update for Internet Explorer 6. Compaq Support told me to find a Web Graphics tab and change it to Never compress graphics, but I can't find this setting. Can you help?

Answer

This question was answered on March 3, 2003. Much of the information contained herein may have changed since posting.

Your best bet is to call Microsoft and explain this to them.

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Author

Posted by linda of Katharine Gibbs School - New York on March 3, 2003