Could this be a hardware problem as opposed to a software problem?


My computer froze up one night and I thought nothing of it. However, upon rebooting it, it froze again at the "Compaq" screen. I then rebooted it and tried to boot in safe mode, which also failed. I kept trying and many reboots later, I was able to get as far as using scandisk on the system, but my computer again froze while running it. I tried using a Norton anti-virus to start up, and it still freezes up during the scan. How can I boot my computer without it freezing so that I can run an anti-virus software? Could this be a hardware problem as opposed to a software problem?


This question was answered on March 4, 2003. Much of the information contained herein may have changed since posting.

You will have to try one of these options

1) Boot from the windows 2000 installation CD, from the setup menu select "To Repair A Windows 2000 Installation, Type C to select the Rceopvery Console Use the recovery console to restore the Registry to its state at the end of the installation process.

2) Use the emergency repair disk to fully recover the system at the complete of the installation.

3) Re-install Windows 2000.

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Posted by Eugene of Katharine Gibbs School - New York on March 4, 2003