A fatal exception OE has occured at 00228:C004E99A in VXD VCACHE(01) + 0000019A


I built this computer my-self, and it RUNS fine. The only problem with it is when you try to INSTALL software of any kind on it, the computer gives the following error message:

"A fatal exception OE has occured at 00228:C004E99A in VXD VCACHE(01) + 0000019A. The current application will be terminated."

My question to you is, what does this error message mean and how do I fix it so that I will be able to install software without getting this message?

I look forward to your answer, as it will allow me to be able to install software on my computer. Thank you in advance for your time and efforts to find the cure to my computers problem.


Joe Groves


This question was answered on March 10, 2003. Much of the information contained herein may have changed since posting.

When you attempt to upgrade your computer to any of the Windows operating systems listed at the beginning of this article, or when you attempt to install a program, Setup may stop responding (hang) when it is 12-percent complete This behavior can occur if one or more of the Random Access Memory (RAM) chips in your computer are faulty or damaged If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.

Clean-boot troubleshooting refers to methods of reducing behaviors that may occur because of your computer's environment Many behaviors that occur when you run Windows or programs occur because there are conflicting drivers, terminate-and-stay-resident programs (TSRs), and other settings that are loaded when your computer starts Your computer's environment includes settings from the following files:











These files are loaded as part of the boot process when Windows starts, and the files help create the environment that is used by the operating system and programs

Windows 98 includes a System Configuration Utility tool (Msconfig.exe) to make performing a clean boot much easier.

Start the System Information tool, and then start System Configuration Utility:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

On the Tools menu, click System Configuration Utility.

Start System Configuration Utility at the Run command To do this, click Start, click Run, type msconfig.exe in the Open box, and then click OK

To use System Configuration Utility to perform a clean boot, use one of the methods that are mentioned earlier in this section to start System Configuration Utility, and then follow these steps:

On the General tab, click Selective Startup, and then click to clear the following check boxes:

Process Config.sys File

Process Autoexec.bat File

Process Winstart.bat File (if available)

Process System.ini File

Process Win.ini File

Load Startup Group Items

Click OK, and then restart your computer when you are prompted to do so.

Each check box (except the Load Startup Group Items check box) represents files that are renamed with a troubleshoot (.tsh) file extension when you click to clear the check box The Load Startup Group Items check box represents icons in the Startup folder or entries in the following registry keys:




When you click to clear the Load Startup Group Items check box, the registry entries are written in the following keys:



HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices- -and-


The icons in the Startup folder are moved to the Disabled Startup Items folder in the Windows\Start Menu\Programs folder

When you click to clear check box for a file, a "remark" statement is placed at the beginning of each line in the file For both the Config.sys and Autoexec.bat files, a "rem tshoot" statement followed by a space is placed at the beginning of the lines in the file for the check box that you click to clear For both the System.ini and Win.ini files, a "; tshoot" statement followed by a space is placed at the beginning of the lines in the file for the check box that you click to clear These remarks are removed when you click to select a check box that you previously clicked to clear When you click to select a check box for an item on the Startup tab, the registry entry is restored to its original location

You must restart your computer each time that you make a change to any of the startup files because they are read-only when your computer starts

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Posted by Eugene of Katharine Gibbs School - New York on March 10, 2003