You have a choice

Question

I am having Problems with Window Media Player! Windows XP Professional

When I click on say a song (music) and go to open it up (automatically) by double clicking on the song I get the following error:

Windows Medial Opens, and a message error comes up. I get a box:

Windows Media Player

Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on, might be lost.

For more information about this error, click here.

This done:

Windows Media Player

Error signature

AppName:wmplayer.exe AppVer: 9.0.0.2980 ModName: mmswitch.ax

ModVer: 0.9.4.0 Offset: 00004e86

To view technical information about the error report, click here.

This done:

Error Report Contents

The following information about your process will be reported:

Exception Information

Code: 0x0000000000000000 Address: 0x000000001d1c4e86

System Information.

(It goes on for miles. If you need any of this I can go to effort to copy it out, but I can not copy and paste this!)

The lower box:

The following files will be included in the error report:

E:\WUTemp\Wer1D.tmp.dir00\appcompat.txt

I have tried to reinstall Windows Media Player, but one thing that I noticed is that when I go to uninstall it first, it is not displayed in the Add or Remove Program box any where, and not so when I try to reinstall it again!!!! It is just not there!

I have tried to reinstal (update) the Windows XP Pro as well

Answer

This question was answered on March 12, 2003. Much of the information contained herein may have changed since posting.

If a re-install didn't help that automatically tells you that somethings wrong with either the default settings or the hardware, both of which can be fine tuned in the control-panel But the settings themselves are system specific, so I cannot help you there

A good practice is downloading new drivers for your hardware from the manufacturer's website I don't know what sound card you use, but you an easily check by right-clicking on your computer and clicking properties, go into hardware, click on hardware manager and see under the sound branch of the hardware tree, your sound card brand should be listed Then go to www.google.com (or your favorite search engine) and enter your hardware manufacturer, see if you can find a driver that way So goes for most drivers besides your sound card.

You can also try updating your windows through "windows update" feature, click start and then Windows Update.

I recommend not using Windows Media at all, try an alternative music player, such as winamp (free):

www.winamp.com (personal favorite)

or go to this site for a list of possible mp3 players: http://www.mpeg.org/MPEG/MPEG-audio-player.html

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Alex of Katharine Gibbs School - New York on March 12, 2003