How to recognize all of the ram?

Question

I have installed two Centex PC100 memory sticks into this HP Pavilion 6640C computer and it only recognizes 96 MB. It recognizes the same even with one stick installed. I have searched for BIOS updates but cannot find any. I have also removed the CMOS battery. How can I get the system to recognize all of the ram?

Answer

This question was answered on March 15, 2003. Much of the information contained herein may have changed since posting.

Click Start, and then click Run

In the Open box, type Msconfig.exe, and then click OK

On the General tab, click to select Selective Startup

Click to clear the Process System.ini file check box

Click OK, and then click Yes when prompted to restart your computer

Did your screen display the correct amount of memory after you restarted your computer?

If not, repeat the steps above, but on the General tab, click to select Normal Startup

If disabling the System.ini file corrects the problem, the next step is to determine which file referred to in the System.ini file is causing the problem

To determine which file is causing the problem

Click Start, and then click Run

In the Open box type Msconfig.exe, and then click OK

On the System.ini tab, double-click [386Enh] to open it

Click to clear the check box next to the first line that does not contain a small Windows logo

Click OK, and then click Yes to restart your computer

If the problem does not recur, repeat steps 1 through 3, and then click to select the check box that you just cleared

Repeat steps 4 and 5 for the next line Repeat this process until the problem recurs The file that was cleared just before the recurrence is the problem file

Temporarily disable the file by keeping its check box clear until you find a permanent solution

Contact the manufacturer of the device driver that is causing the problem

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Author

Posted by ricardo of Katharine Gibbs School - New York on March 15, 2003