I am having trouble accessing the internet through Explorer it is not connecting. Is it the drivers or can it be something else?

Question

I loaded Zone Alert for security and Cookie Cop on my computer in an effort to get rid of Pop-ups. Now I am having trouble accessing the internet through Explorer. My SBC DSL is fully operational, but when I try to use Explorer, it says it is connecting, but is never able to do so. SBC Global support folks told me I need to re-load drivers, but when I opened the CD with the drivers on it, it asked which one and reminded me that loading the wrong one could crash my computer.

Could there be another problem?

Answer

This question was answered on March 19, 2003. Much of the information contained herein may have changed since posting.

Go to Control Panel > Network, and select TCP/IP

Click Remove, and then OK

After rebooting, return to Control Panel > Network, and click Add

Select Protocol > Microsoft > TCP/IP Click all the OK's Verify Internet Explorer Connection Settings.

Also check for Corrupted Cookies

Verify that TCP/IP Is Installed and Functioning Properly

Verify Entries in the Hosts File

Check the Winsock.dll, Wsock32.dll, and Wsock.vxd Files

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Author

Posted by Ileen of Katharine Gibbs School - New York on March 19, 2003