What to do when Keyboard and mouse are not detected?

Question

Rebooted the computer. now the mouse and keyboard do not respond. tried different mouse and keyboard. Computer boots up fine. no error message. please help

Answer

This question was answered on March 27, 2003. Much of the information contained herein may have changed since posting.

1 Make sure both are correctly connected

- Sometimes the metal plate on the back of the computer will make it difficult to plug the Keyboad and Mouse in all the way

- Push firmly on the metal cover and make sure that each is completely plugged into the motherboard

- If necessary, the metal cover around all the motherboard connectors can be removed

- It is common to get the connectors for the Keyboard and Mouse plugged in the wrong order

- The keyboard should be connected to the purple plug closest to the left side of the case (when facing the back), and the mouse connects to the orange plug

2 Test the Keyboard and Mouse on another system

3 Test with alternate components

- Test using a different Keyboard

- Test using a different Mouse

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Author

Posted by Enyenihi of Katharine Gibbs School - New York on March 27, 2003