How to troubleshoot msgsrv32 error message?

Question

when computer shuts down it leaves this message: msgsrv32 and refer to s8330 which I

think a reference to the sound card However the sound works good. I have to either

ignore or close the message to get the computer to shut down. Everything else seems to

be working ok. I have re-installed the sound driver twice . The sound is on board.

Answer

This question was answered on March 28, 2003. Much of the information contained herein may have changed since posting.

Many people are experiencing problems which they can trace back to Msgsrv32 But Msgsrv32 is not the cause Some info on Msgsrv32:

Msgsrv32.exe is a program (Windows 32-bit message server) that performs several background functions necessary for Windows operation

These functions include:

- Load installable Windows drivers at startup and unload them at shutdown

- Run the shell program (usually Explorer.exe) and re-run the shell if it fails to respond

- Mediate Plug and Play messages among various parts of the operating system

- Coordinate automatic responses to Setup programs This includes checking whether a Setup program has improperly overwritten Windows files, and optionally restoring the Windows versions of those files

- Display the initial logon dialog box if networking is enabled

- Play the system startup and shutdown sounds

Usually these messages appear on shutdown Here are some more common errors and their causes:

MSGSRV32.DLL caused a General Protection Fault in Module CM8330SB.DRV

You need to visit the C-Media site and upgrade your drivers See: Microsoft Knowledge Base Article Q188803

ARTICLE Q188803

SYMPTOMS

When you shut down or restart your Windows 98-based or Windows 95-based computer, you may receive one of the following error messages, and your computer may stop responding (hang):

MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV

EXPLORER caused a general protection fault in module CM8330SB.DRV

MSGSRV32.EXE: An error has occurred in your program To keep working anyway, click ignore and save your work in a new file To quit this program, click Close You will lose information you entered since your last save

Iexplore caused an general protection fault in module cm8330.drv

CAUSE:

This issue can occur if your computer uses a sound card or a modem that is based on the C-Media CMI8330 sound chip This sound chip is used as the basis for several sound cards, and is also used with some modems

RESOLUTION:

To resolve this issue, contact the manufacturer of your sound card or modem to inquire about the availability of an updated driver for your sound card or modem.

NOTE: If you are unable to contact the manufacturer of your sound card, you can try to use the C-Media Windows 98 sound card driver version 4.10.00.0152 or later This driver is available on the following C-Media Web site:

http://www.cmedia.com.tw

Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue if you are unable to obtain an updated driver for your sound card:

1 Restart your computer in Safe mode In Windows 98, restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode.

2 Click Start, point to Settings, click Control Panel, and then double-click System.

3 Click the Device Manager tab

4 Double-click the Sound, Video And Game Controllers branch to expand it

5 Click your sound card, and then click Properties

6 On the Drivers tab, click Driver File Details Check to see that you are using the Cm8330sb.drv driver.

7 On the General tab, click to select the Disable In This Hardware Profile check box.

8 Click OK, and then click Close

9 Restart your computer normally.

MORE INFORMATION

If you receive a similar general protection (GP) fault error message with a SoundPro device that uses a PC Chips motherboard, update your sound card drivers to version 2.3 or later The PC Chips Driver Updates Web site is located at the following PC Chips Web site: http://www.pcchips.com/driver.html

Updated SoundPro drivers for Matsonic motherboards are available at the following Matsonic Web site: http://www.matsonic.com/

Updated SoundPro drivers for PC Wave motherboards are available at the following PC Wave Web site: http://www.pcwave.com

Microsoft provides third-party contact information to help you find technical support This contact information may change without notice Microsoft does not guarantee the accuracy of this third-party contact information.

C-Media Electronics, Inc., does not manufacture sound cards, but manufactures the CMI8330 sound chip upon which certain sound cards are based You should contact the manufacturer of your sound card for information about driver updates

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Author

Posted by Enyenihi of Katharine Gibbs School - New York on March 28, 2003