What's the error?


when I defrag in safe mode about 10% in I get an error saying,krnl.exe at 0001.00001c31


This question was answered on May 19, 2003. Much of the information contained herein may have changed since posting.

The Disk Defragmenter tool may stop responding (hang) after you choose a disk to defragment

This behavior can occur due to corrupt files, folders, or bad sectors on your hard disk.

This behavior may also occur if a program that is running in the background is accessing your hard drive.

Set Windows to show all files To do this, open Windows Explorer, and on the Tools menu, Click Folder Options.

Click the View tab, click Show all files for Windows 98 or Show hidden files and folders, Click Apply and then click OK.

Delete the Applog folder from C:\Windows, and then run the Disk Cleanup Tool.

The Disk Cleanup Tool provides an easy interface to remove temporary internet files, .tmp files, and other optional components To start the Disk Cleanup Tool:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.

Select the drive you wish to clean up, and then click OK.

The Disk Cleanup menu is displayed with the files that you need to delete are already selected NOTE: If you wish to take this opportunity to remove other items that are not automatically selected you can do so If you are not familiar with the Disk Cleanup Tool, you might want to remove the items at a later date For additional information about the Disk Cleanup Tool, click the article number below to view the article in the Microsoft Knowledge Base:

After you have removed the Applog folder and the temporary files in the steps above, run ScanDisk and then run the Disk Deframenter again.

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Posted by Student of Katharine Gibbs School - New York on May 19, 2003