How can I fix this?

Question

I have a Windows 2000 Laptop with a 3Com PCMCIA modem. The system will not access the modem. The modem is good (it works in another system) and another modem will not work in this system. The system has a Query Modem button on the Diagnostics page from System Manager, when I select it; the message immediately appears "Couldn't open port". I've uninstalled and reinstalled the modem several times, am absolutely stumped how to fix this.

This is the log from the diagnostic query:

04-04-2003 14:45:59.187 - File: C:\WINNT\System32\unimdm.tsp, Version 5.0.2175 - Retail

04-04-2003 14:45:59.187 - File: C:\WINNT\System32\unimdmat.dll, Version 5.0.2134 - Retail

04-04-2003 14:45:59.187 - File: C:\WINNT\System32\uniplat.dll, Version 5.0.2151 - Retail

04-04-2003 14:45:59.187 - File: C:\WINNT\System32\drivers\modem.sys, Version 5.0.2134 - Retail

04-04-2003 14:45:59.187 - File: C:\WINNT\System32\modemui.dll, Version 5.0.2146 - Retail

04-04-2003 14:45:59.187 - Modem type: 3COM-MEGAHERTZ 3CXM356 Modem

04-04-2003 14:45:59.187 - Modem inf path: mdm3cpcm.inf

04-04-2003 14:45:59.187 - Modem inf section: Winmodem

04-04-2003 14:45:59.187 - Opening the modem device failed with error 00000032

Answer

This question was answered on April 6, 2003. Much of the information contained herein may have changed since posting.

Rmarchi

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Author

Posted by ricardo of Katharine Gibbs School - New York on April 6, 2003