Formatting toolbar in Outlook Express is not visible using Windows XP?

Question

Two questions regarding my e. mail (Outlook Express)

1. I have lost my formatting toolbar. My computer is only two months old, and I had it at the beginning and I added "Hotbar" to it. The formatting toolbar disappeared about two weeks after that. I have worked and worked to find it, but to no avail. Help! I really miss it.

2. Ever since I have owned this computer (two months) it takes a couple of pages to print out a short e. mail because it prints them in about 24 to 26 pt.! I have seeked and worked to find out how to correct this, too, but no luck.

Please, I am so sorry to bother you with one question, much less TWO questions, but I am so desperate.

Thank you for your time and concern.

Patricia West

Answer

This question was answered on April 23, 2004. Much of the information contained herein may have changed since posting.

After you install the Multilingual User Interface (MUI) or Language Interface Pack (LIP) on a computer that is running the United States version of Microsoft Windows XP, if you use the Outlook Express 6.0 New Message option with any localized user interface, the Formatting toolbar is no longer available This problem occurs with all localized MUI or LIP versions of Windows XP

This problem occurs because Outlook Express tries to obtain all bitmap resources from the Inetres.dll file that is located in the \Program Files\Internet Explorer\MUI\Language ID folder This Inetres.dll file contains only the localized subset of resources

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

n special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table The dates and times for these files are listed in coordinated universal time (UTC) When you view the file information, it is converted to local time To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name

-----------------------------------------------------------------

06-Nov-2002 21:02 5.3.7.0 435,560 Q331331_wxp_spl_enu.exe

After you apply this fix, Outlook Express uses %Widir%\Sstem32\Inetres.dll to obtain resources that are not localized and uses %Widir%\MI\Fallback\LanguageID\Inetres.dll.mui to obtain the localized resources.

You must reinstall this fix each time that you add a new language in the MUI or LIP list

WORKAROUND

To work around this problem :

1. Copy the Inetres.dll file from the \Program Files\Internet Explorer\MUI\Lang-id folder to the %Widir%\MI\Fallback\Lang-id folder.

2. Rename the Inetres.dll file that you moved to the %Widir%\MI\Fallback\Lang-id folder to Inetres.dll.mui.

3. Delete the Inetres.dll file from the \Program Files\Internet Explorer\MUI\Lang-id folder.

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Author

Posted by Student of Katharine Gibbs School - New York on April 23, 2004