Why the computer doesn't turn off?

My computer doesn't turn off? I don't know why. Can you help?

This question was answered on April 16, 2003. Much of the information contained herein may have changed since posting.

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New computers have special power features which help to prevent additional issues Some of these features may not allow the computer to turn off when the computer is locked or in Windows

Solution:

Hold down the power button without letting go for 10 - 15 seconds.

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Posted by olivia of Katharine Gibbs School - New York on April 16, 2003

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