Why you can not install programs

Question

This problem vexes me a lot! I could not install programs that I downloaded on to hard drive. I could not even install programs (for printer, etc..) off brand new factory CD's. Funny thing is that I took them (downloaded pgms burned on CD and factory CD's) over to different computer (win 2000 pro) and I was able to install anything with no problems. Everytime I tried on my computer (xp pro) , it kept popping up

"The content of this file cannot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy, verify its intergrity, and try again."

I even did format and reinstall the xp pro twice. I had to redownload files again five times!! (with and without download manager) with no luck. I talked to hardware support (for printer, etc..) and they all said its operating system problem. I checked Microsoft KB for help. nothing. I remembered someone had similar problem on window 98 but I dont remember the fix if any or it might not apply to my case. I checked factory CD's and they're perfect (no scratches, etc..) I did try to unpack the files with antivirus off. nothing. I ran scan disk with no errors. All device driver updated. service pack 1a installed. xp pro is fully updated. Updated InstallShield engine, cleaned out temp file directory, turn off all running apps before attempting to unpack. Nothing. No resource or driver conflicts. I have confirmed that I have a full administrator permissions.

Answer

This question was answered on November 11, 2004. Much of the information contained herein may have changed since posting.

Clear the Internet browser's cache

INTERNET EXPLORER

1 Right click the Internet Explorer Icon

2 Select Properties

3 Select Delete File button under Temporary Internet Files

4 Check mark Delete All Off-line content and click OK

5 Click OK when completed

6 Try again

__________________

Failure is not an option.. it comes bundled with the software

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Author

Posted by Michael of Katharine Gibbs School - New York on November 11, 2004