Why is my email frozen after deletion


I received your newsletter last week. I read it and tried to delete it but it would not only NOT DELETE, it has since completely screwed up my E-mail and frozen the entire program. Everything I tried to do to delete the message seemed to make it worse. Now I can't get in to Juno at all -- I keep getting an error message telling me that Juno is trying to verify my E-mail folders. It's an endless loop that never stops.

Is it possible a virus attached to your Newsletter???

I have other error messages but I don't know how they apply, but I have written them down and can give the info to a technician upon request.

I just want to get rid of the messages or get to my Address Book so I can copy it before I have to delete Juno entirely. I'm afraid to "Uninstall" Juno until I know that will solve my problem.

I live in Sun City. My name is Shery Goodman. 623-933-3495. Since I'm using another computer and my main computer, a Dell laptop - is completely useless on E-mail, please call me by phone to help me resolve the problem.

The newsletter was the place that the problem first locked -- I could delete anything else EXCEPT your on-line newsletter. But now everything is locked beyond use. Please contact me so I can find out how to fix this problem.

Thank you,

Shery Goodman


This question was answered on April 20, 2003. Much of the information contained herein may have changed since posting.

It sounds like you have picked up an virous

You should try an anti virous befor reinstalling

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Posted by Kevin of Katharine Gibbs School - New York on April 20, 2003