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Question

I am unable to access secure internet sites, receiving a message that page cannot be displayed, server not found. Help!

Answer

This question was answered on May 12, 2003. Much of the information contained herein may have changed since posting.

To resolve this issue, use the method appropriate to your situation

Method 1: Install the Internet Explorer or Windows 2000 High Encryption Pack

Click About Internet Explorer on the Help menu The level of encryption on your computer is displayed next to the words "Cipher Strength."

If the cipher strength on your computer is not 128 bits, download and install the encryption pack appropriate for your operating system to upgrade your computer to 128-bit encryption

If you are running Microsoft Windows NT, see the following Microsoft Web site to download the Internet Explorer High Encryption Pack: http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp

If you are running Microsoft Windows 2000, see the following Microsoft Web site to download the Windows 2000 High Encryption Pack: http://www.microsoft.com/windows2000/downloads/recommended/encryption/default.asp

To verify that the installation is successful, click About Internet Explorer on the Help menu The level of encryption on your computer is displayed next to the words "Cipher Strength."

Method 2: Delete Your Existing User Profile

To delete your existing user profile, follow these steps

NOTE: You must be logged on as Administrator to the local computer to delete user profiles

Log on as Administrator or as a user with administrator rights.

On the Start menu, point to Settings, and then click Control Panel.

Double-click System, and then click the User Profiles tab.

Under Profiles stored on this computer, click the profile that you want to delete, and then click Delete.

Log off.

Log on as the user account whose profile you deleted in step 4, and then reconfigure your desktop environment with the settings that you want.

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Author

Posted by Student of Katharine Gibbs School - New York on May 12, 2003