How to shutdown a computer using the star menu


i am running windows 2000 pro. within the past week i have been unable to either shut down or restart my pc from the windows log off screen. i have not added any new programs and have run norton virus scan. the ony way i am able to shut down is to press the power button on the tower, however, the next time i bring the machine up, i have to click on restore wallpaper to get it back.

please help.

thank you

howard silver, so fla


This question was answered on May 22, 2003. Much of the information contained herein may have changed since posting.

Maybe the memory is interrupting the shutdown process Or try pressing ctrl alt delete to see if anything else is open so you could close it.

Or you can try this:

Open Command Prompt


shutdown /i to display the Remote Shutdown dialog box (Shutdown.exe).

Under Computers, click Add to enter computer names, or click Browse to open the Find Computers dialog box

Under What do you want these computers to do, click Restart or Shut down

If you did not anticipate restarting or shutting down the target computers at this time, clear the Planned check box

Select the appropriate reason from the list

If a comment is required, the OK button will not function until you type at least one character one in the text box

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!


Posted by Student of Katharine Gibbs School - New York on May 22, 2003