Why are my file missing, do I have an virus?


Referred to you by my cousin, Carole Leach. Under Documents & Settings/Judy/ I am missing folders: Application Data, Local Settings, My Recent Documents, Net Hood, Print Hood, Send to, and Templates. My system will not restore. It gives me an error"application failed to initialize because windows station is shutting down" which has an OK to click in the window, but disappears by itself, I don't click anything. Then it goes thru restoring files and says cannot restore to that date. I've tried 4 different dates. I can see the the folders in a virus scan (Norton), which is zero infected, and in Dell Expert Image in the treeview on the left of that program screen. But I cannot see them on C: local disk drive. In Start, Search, it has C:/Local Hard Drive (which I cannot see in the treeview) and c:/Local Disk Drive (which is what I do see) Dell thinks I have a virus.(?) Help, please.

Judy Ericson


This question was answered on May 13, 2003. Much of the information contained herein may have changed since posting.

I think there right and the reason your existing anti virus software is not detecting it is one, it might be an outdated version or two, the virus if too far along and you will have to crash you system

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!


Posted by Student of Katharine Gibbs School - New York on May 13, 2003