Why won't my PC connect to the internet via the gateway installed by my ISP?

Question

HELP I've installed an ethernet card to connect to the Internet via a gateway which my ISP has installed in our apartments. There is no problem with the router or the cables or any loose ends, but still I'm unable to get proper connection to the gateway. There are 3 others who connect to this service in the said way, and they don't face any such problems.

Unbelievably it works only in the mornings from around 10:00 to 12:30 and works for a couple of hours in the evenings but definetely not beyond this "time".

It's so perplexing and frustrating too since the ethernet card is working properly (I've replaced the card with a new one too), so are the ports and the slots. I use WINDOWS 2K professional & Win 98 and though i am able to connect to the net through my dial-up I can't do so throgh my broadband one. No viruses are present too and the problem remains even when the other users don't use the net.

I tried connecting through my neighbour's cabinet attached at my end at the time when i have a connection problem, and it works fine in his system in my place. The ISP guys also saw that at the same time their laptops were working fine and fast, when my PC is very slow. They say it's some hardware problem? What exactly could it be.

Please, please help... I've been driven crazy trying to find the problem.

Answer

This question was answered on May 14, 2003. Much of the information contained herein may have changed since posting.

Well first check to see if TCP/IP is intalled, this is the protocal needed to surf the net Next find out if you guys have static IP addresses or if the ISP is providing you guys wth one via a DHCP server It sounds to me that there may be duplicate IP address, and it just so happens that around the times you said it worked maybe that person with the same IP address is not on enabling you to get on To find this information out on your 2000 machine go to run and type cmd.exe, at the prompt type ip config /all it will show you all of this information.

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Author

Posted by Student of Katharine Gibbs School - New York on May 14, 2003