Why there is intermittent signal problems from cox High Speed Internet

Question

I have been having intermittent signal problems from cox High Speed Internet.

I suspected the modem, and replaced it with the same Model (BestData cmx300).

After contacting their tech support, I found out that there is some kind of entry in my system registry that causes the autoconfiguration address to be shifted to 169.254.137.49

away from the IP address for the cox internet service.

Evidently this was caused by my teenage son downloading & installing "Kazaa" software.

Cox's tech support, says that they have no fix, and I must search the internet to find a fix to remove the offending registry entry.

During my search, I found a software program called "Ad-Aware" that is supposed to remove spyware programs from my computer. I utilized it, but the "winipcfg" program still does not recognize the IP address for Cox High Speed Internet, and refuses to release the offending IP address listed above.

As a result I do not have access to Cox High Speed Internet, and had to enroll with a dial up service to access the internet to search for a solution.

Do you have a solution? Are you aware of this problem? Can you fix it?

I have edited my system registry before, when provided with adequate instructions, and I am familiar with the process.

Would re-installing Windows 98, correct the problem?

Any help or advice would be appreciated.

Please note that I have listed 3 E-mail addresses, ([email protected] & [email protected]) as I don't know for how long I will have internet access from home, while a try to remedy the problem.

Thank you for any assistance you can provide.

Calvin Turner

Answer

This question was answered on November 23, 2004. Much of the information contained herein may have changed since posting.

I have done some web searching to help you out below is some web site that I found to help you with your problem.

SpywareBlaster http://www.javacoolsoftware.com/spywareblaster.html AdAware SE http://www.majorgeeks.com/download506.html SpyBot S&D http://www.safer-networking.org/en/download/

DL them (they are free), install them, check each for their definition updates and then run AdAware and Spybot, fixing anything they say.

Do these before the next step.

Then get HiJack This http://www.majorgeeks.com/download3155.html,

put it in a permanent folder, run it , DO NOT fix anything.

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Author

Posted by Michael of Katharine Gibbs School - New York on November 23, 2004