How to get my PC to see my modem

Question

ibm computer upgrade 95 to 98 now cant find modem

Answer

This question was answered on May 20, 2003. Much of the information contained herein may have changed since posting.

1) With the driver diskette in, go back to Add New Hardware, have Windows NOT search for it, then, in the Harware types, select Other devices and click Next Click 'Have Disk', Browse, then browse to the file or folder on the disk and when you get to the drivers, you'll see the .inf files listed in the left pane....click OK When Windows confirms the path to the drivers, click OK Hopefully, you'll now be presented with a list of devices...select the Modem you have and click Next Windows shoulnow instal the modem

Close all programs and restart the computer, when Window starts it should detect the modem and prompt for the drivers, just point Windows once again to the disk with the modem drivers.

If that does not work

Go to http://www.conexant.com/customer/md_driverassistance.html You'll start at the page with the Legal Disclaimer.......scroll down and click on Agree button This now should bring you to the Generic Modem download page Look for the List Modem Application window The zip file is the program to help identify the type of modem The .pdf files listed beneath offer instructions on how to d/load and run the List Modem application program, as well as instructions on how to find the chipset on the modem card.

The d/loads for generic drivers are listed underneath, as well there is a .pdf file that contains instructions for all generic drivers.

If the generic drivers don't help (and they may be the same as you have already d/loaded), you could check the chipset number on the modem card and see if there are drivers for it listed here: http://members.cnx.net/reboot/modems/

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Author

Posted by Student of Katharine Gibbs School - New York on May 20, 2003