What's the error message?

Question

When I try to shut down my computer I get the following message

File Name: VMM (01) + 00009A71

Error: OD: 0028: C000AA71

What is wrong that it won't shut down.

Answer

This question was answered on May 27, 2003. Much of the information contained herein may have changed since posting.

This issue can occur if you have an incompatible or early version of a Trident video driver installed on your computer.

To resolve this issue, download and install the latest Trident video driver for your video adapter.

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Author

Posted by Student of Katharine Gibbs School - New York on May 27, 2003