What is the misssing file?

Question

getting error msg on opening that file is missing, can I just install my windows 98 over

the existing installation?? last sentence on the error message is

C:\program``1\mcafee\mcafee\cyberkrn.vxd.. I press any key to continue opening

my system.

thx

Answer

This question was answered on June 3, 2003. Much of the information contained herein may have changed since posting.

The path to the Cyberkrn.vxd file in the error message may be different on your computer.

The Cyberkrn.vxd file is a component of the McAfee Oil Change program This behavior occurs when the registry refers to the Cyberkrn.vxd file, but the file no longer exists on your hard disk or the program is damaged As a result, when you start your computer, the Cyberkrn.vxd file is requested but not found.

To resolve this issue, contact McAfee for support on how to install the McAfee Oil Change program, as well as information on other issues that arise with McAfee Oil Change.

To work around this issue, remove the entry for the Cyberkrn.vxd file from the Windows registry To do this, follow these steps

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly Use Registry Editor at your own risk.

Click Start, and then click Run.

In the Open box, type regedit, and then click OK.

Locate the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\

In the right pane, click Cyberkrn, and then click Delete on the Edit menu

Quit Registry Editor.

Restart your computer.

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Author

Posted by Student of Katharine Gibbs School - New York on June 3, 2003