How can I fix the following two error messages?

Question

Two error messages:

1. 532EVNT1.DLL AND SYMEVENT.SYS do not match.

Which one do I delete?

2. The device driver for the 'Toshiba Software Modem AMR' device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists you may need to update this driver.

How do I update this driver?

Answer

This question was answered on October 27, 2004. Much of the information contained herein may have changed since posting.

Which one do I delete? NONE

Sounds like you made a recent fatal change to your computer .. maybe you installed new software or device / device driver? I'm not sure what "Symevent.sys" is related to, but that's what's causing this problem In this case, you need to get back to an earlier state before you installed this problematic software / driver.

This is helped me with my problem home it will be of some use

Feature Last Known Good

When to use it: When you suspect that a change you made to your computer before restarting might be causing the failure.

What it does: Restores the registry settings and drivers that were in effect the last time the computer started successfully.

Available on: Windows XP Home Edition and Windows XPProfessional For more information, see To start the computer using the last known good configuration (pressing F8 repeatedly while booting, before you see the Logo screen, will get you to the menu where "Last Known Good configuration" is an option to select)

Featu Safe Mode and System Restore

When to use it: If you used Last Known Good and your system is still not working.

What it does: Starts using only basic files and drivers (mouse, except serial mice; monitor; keyboard; mass storage; base video; default system services; and no network connections) If you are able to start the system in Safe Mode, you can then use System Restore to restore all system and application settings back to those that were in effect at a time when your system was working optimally.

Available on: Windows XP Home Edition and Windows XP Professional For more information, see System Restore overview or Start the computer in safe mode

("System Restore" is available by going to "Start" "All Programs" "Accessories" "System Tools" "System Restore")

How do I update this driver? You can update the driver by going to the manufacturers home page.

Godd Luck!

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Author

Posted by julie of Katharine Gibbs School - New York on October 27, 2004