"Bitmap Image is not Valid

Question

When on-line, my wife receives "Bitmap Image is not Valid" error messages continuously.

This only happens when she is logged on under her password. How can I resolve this?

Thanks

Answer

This question was answered on May 8, 2004. Much of the information contained herein may have changed since posting.

To resolve this issue, you will need to adjust your 'Display Properties - Color Quality'

Right click on an empty space on your Desktop

Select "PROPERTIES"

In the 'Display Properties' window, select the "SETTINGS" tab

In the 'Color Quality' drop down box, select a color setting that is ABOVE 16bit color, i.e 24bit or 32bit

Click "OK"

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Author

Posted by Doonarine of Katharine Gibbs School - New York on May 8, 2004