Printing off the Internet disconnects the connection

Question

I have updated my computer from windows 98 to windows 2000 (after getting the blue screen of death)--I have added an internal CD burner, have a digital camera and a scanner--To run all of this I added a supposedly compatable USB hub to run the scanner and digital camera with the USB hub and my cable internet plugged into the 2 USB ports on the computer.Printer is plugged in straight to computer--Our problem is if we try to print something off the internet we get knocked off line.The print job finishes but we aren't online anymore....So far I have tried disconnecting the USB hub--didnt work--next I uninstalled my printer and reinstalled it(hub still unplugged)--I connected to the internet, reduced the screen and successfully printed from note pad, but once I maximized the internet(we were still online)--& tried to print something from the net--I was knocked off line again--it finished the print job ok but unconnected again---I am in the process of getting set up to work at home but it wont help much if I cant print off the web-----Also, I just upgraded myself from 64 ram to 256---Help!!!---john r.

Answer

This question was answered on November 6, 2004. Much of the information contained herein may have changed since posting.

Here are some patches from Microsoft that should fix your problem:

List of Printing Fixes in Windows 2000 Service Pack 3

Article ID : 324950

Last Review : September 19, 2003

Revision : 1.0

This article was previously published under Q324950

On this Page

SUMMARY SUMMARY

MORE INFORMATION MORE INFORMATION

SUMMARY

Windows 2000 Service Pack 3 (SP3) addresses the following printing bugs and update scenarios:

• Gdi32.dll Stops Responding When You Print a Windows Metafile

Gdi32.dll may stop responding (crash) when it accesses a NULL pointer in the ESCAPE() function during the printing of a Windows metafile.

• When a Printer Name Contains a Script, the Script May Be Executed

This update prevents the execution of scripts that are contained in printer names by replacing the < character in a printer name with an encoded character.

• UNIDRV Driver Update

This update incorporates improvements from the Microsoft Windows XP UNIDRV driver into that of Windows 2000.

• A Security Check in the CreatePrinterHandle Function May Inadvertently Give Remote Administrative Permissions

• SPOOLSS.DLL Leaks Security Token When Loading Multiple Provider Router While Impersonating the Interactive User

A leaked security token prevents the "user logoff" event from occurring when it should, causing the operating system to recognize that user as still logged on.

MORE INFORMATION

For additional information about other printing problems fixed by Windows 2000 Service Pack 3, click the article number below to view the article in the Microsoft Knowledge Base:

320853 List of Bugs Fixed in Windows 2000 Service Pack 3

For additional information about how to obtain Service Pack 3 for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

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Author

Posted by christopher of Katharine Gibbs School - New York on November 6, 2004