Can't open the Hyperlink

Question

Hello, I have a user who is experiencing a very strange situation in Word. When she creates a new Word document and manually types in a hyperlink, she can't open it. However, the person she sends it to can. And vice versa, she can't open any hyperlink in any document sent to her. As a work around, she's been cutting and pasting the URL in Internet Explorer or Netscape to open it. She had MSOffice2000 on her workstation. I ran a repair, and that didn't help. I unistalled and installed MSOffice2000 again. Still nothing. I even upgraded her to MSOfficeXP, still nothing. I also cleaned the registry on her computer. And the settings in Word are identical to those on a computer that can do this. Does anyone else have any other suggestions or solutions. If so, please send to me directly at [email protected]

Thanks in advance!

Signed,

Frustrated

Answer

This question was answered on February 16, 2004. Much of the information contained herein may have changed since posting.

By default, users follow links or open hyperlinks by pressing CTRL while clicking the hyperlink Maybe the default configuration for using or open the hyperlink in your system is this, so you could change it doing the following.

1. On the Tools menu, click Options, and then click the Edit tab

2. Clear the Use CTRL Click to follow hyperlink check box

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Author

Posted by Student of Katharine Gibbs School - New York on February 16, 2004