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What is MAPI?

Posted By : Student of Katharine Gibbs School - New York on January 15, 2004

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Everytime I try to send an email within word by going to file/sendto/mail recipient I get the error "Word couldn't send mail because of MAPI failure: "Unspecified error." I've tried the following:

1. Shutting down word and restarting

2. Uninstalling and then reinstalling office

3. Searching the microsoft knowledge base(2 articles address this problem but the fixes they offer do not work for me).

I am running Office 2000 SR1 under windows 2000 service pack 3.

Thank you,

Frank Permenter

This question was answered on January 15, 2004. Much of the information contained herein may have changed since posting.

This problem can occur if the following conditions are all true:

You started Microsoft Word 2000 and your MAPI e-mail program -and-

In Microsoft Word, you chose to send the current document as an attachment (on the File menu, point to Send To, and then click Mail Recipient (as Attachment)), but you did not send the message.


You quit and logged off of your MAPI e-mail program For example, in Microsoft Outlook 2000, on the File menu, you clicked Exit and Log Off.


In Word, you again chose to send the current document as an attachment.

Because the current MAPI session was closed, Word can no longer connect to that MAPI session


Use one of the following methods to resolve this problem

Method 1: Restart your MAPI E-mail Application

You can restart your MAPI e-mail application and then send your document from Word.

Method 2: Save and Close Document and Word, and Then Restart Word

You can save and close your document and then quit and restart Word Word then establishes a new MAPI session, allowing you to send your document

About the author

Posted by Student of Katharine Gibbs School - New York on January 15, 2004

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