Now my DVD/CD drives after Internet cable was installed

Question

I recently moved to an area that doesn't have Cox Cable, and had to change over from Cox to Qwest. The serviceman was at my computer loading the software. I don't know if he did something or not, but later on, I found that my DVD and CD Writer were not functioning and do not show up in "My Computer."

On boot-up both of them are recognized along with my hard drives.

Why are they recognized at boot-up, but unable to work. When I try, I get an error message (Code 39.) The exclamation point comes up in my device manager for both DVD and CD Writer.

Troubleshooter was no help. I downloaded an updated driver from Hitachi's web sight, but when I was ready to install it, I was told it would change my system files, and I am sure of what that means.

Hope you can help. Your show has helped in the past.

Thanks,

Don

Answer

This question was answered on November 6, 2004. Much of the information contained herein may have changed since posting.

Ok It is obious to me that the drivers somehow got corrupted If I were you I would uninstall the software that the cable guy installed (which you do not need anyway) and then update the drivers for your cd and dvd, also check for conficts check IRQ's, and other resources but I think you will be fine by uninstalling the cable software.

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Author

Posted by Jerry of Katharine Gibbs School - New York on November 6, 2004