Why do I get disconnected from the internet when checking mail on Outlook Express?

Question

When checking my outlook express mail, the computer disconnects from the internet. I must reconnect, then it will check the e-mail, then it disconnects again. How do I make it stop doing that?

Answer

This question was answered on November 15, 2004. Much of the information contained herein may have changed since posting.

SYMPTOMS

When you are finished checking for new e-mail messages in Outlook Express, Outlook Express may disconnect the current Dial-Up Networking connection even if you used a different program to establish the Dial-Up Networking connection

CAUSE

This behavior can occur when both of the following conditions exist:

Outlook Express is configured to check for new messages at regular intervals

Outlook Express is configured to hang up when it is finished sending, receiving, or downloading messages.

RESOLUTION

To work around this behavior, disable the" Hang up when finished sending, receiving, or downloading" setting To do this, follow these steps:

On the Tools menu, click Options, and then click the Dial Up tab

Click to clear the Hang up when finished sending, receiving, or downloading check box, and then click OK.

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Author

Posted by Henry of Katharine Gibbs School - New York on November 15, 2004