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Question

The pc in question generates a number of error screens when I open Internet Explorer (5). The first thing that happens is the standard white error box. The title is Iexplore and it says: An error has occurred.....close or ignore. It doesn't matter which button I click, it then gives me a blue screen fatal exception message. The address is 0137:BFF9A3C0. It says to press any key to continue. Then it gives me another white error boc titled Iexplore. It says that IEXPLORE caused a general protection fault in module GDI.EXE at 0005:000032e9. When I click on close it gives me a partial desktop back. (ie: a desktop with pieces missing) This problem suddenly popped up one day. I have scanned for viruses with no result. I reloaded the browser, again with no positive result. Any ideas on how to fix this??? I thought about reloading Win 95. Please let me know what you think.

Answer

This question was answered on December 17, 2003. Much of the information contained herein may have changed since posting.

The best thing you can do is upgrading to an earlier version of OS

Jorge Ramirez

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Posted by Student of Katharine Gibbs School - New York on December 17, 2003