Symantec problems needs customer service

Symantec's service is the worse I have seen. They do not have a site for known bugs. My company was down a whole day after latest Liveupdate was installed and the email stopped. I had to go to Microsoft to find out that their product was not compatible with OUTLOOK 2002 XP. (Outlook is pretty much a standard in the business world. Why not make the product work with a standard product?)

Microsoft's fix was to turnoff script-blocking and disable email scans. I did not buy this product to turn off half the protection.

Why is this problem not listed on THEIR site. Their product has cost my company time and money. Would you do returning business with a company that you have to pay to found out about bugs in there own product? Their support site is very poor. In fact their support is very poor – more like they wrote it , you bought it and now its your problem..

Thank you Microsoft for listing this bug or I would be out of business.

Why don't they list this bug?

Why does not Liveupdate warn the customer about this known bug?

Are they working on a fix? - No - it is your problem that MS product don't work with Symantec

I am an unhappy customer. I want to warn others about this product. Save your money- you have to turn off half the advertised protection to make it work.

Just in cause you have not hear about the bug.

OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail

SYMPTOMS

When you try to send and receive e-mail, you may receive one of the following error messages:

The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)

-or-

Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K'

-or-

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f

CAUSE

This problem may occur when Norton AntiVirus 2000, Norton AntiVirus 2001, Norton AntiVirus 2002, or Norton AntiVirus 2003 is installed on your computer. You may also have run Norton's LiveUpdate and installed the Script Blocking update.

For fix go to www.microsoft.com and search on 0x800ccc0f.

This question was answered on December 18, 2003. Much of the information contained herein may have changed since posting.

---

You need to go to symantec.com and go to support and search what ever info you need to find about a virus they tell you about that certain virus that's because i've had problem before and it was solve thanks to symantec

About the author

Posted by Student of Katharine Gibbs School - New York on December 18, 2003

Need Help with this Issue?

We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!