I recently cleaned out my hard drive and installed Windows XP. Everything worked great until my CD/DVD rom and the CD-RW drives dissappeared from my computer. I tried some troubleshooting without any luck. I opened up the tower and unplugged the device from the motherboard rebooted and then plugged them back in again. Everything went back to normal for about a week and then they dissappeared again. I did the same steps again and after a week or so the same thing happend except now the drive door on the burner is stuck open and will not close. I think the burner is Kaput.
This question was answered on August 16, 2003. Much of the information contained herein may have changed since posting.You have to reinstall the driver for both
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Posted by Student of Katharine Gibbs School - New York on August 16, 2003