Computer has been freezing up and unable to shut off

Question

My computer has been freezing up, and then I'm unable to shut it off (power button won't work, Control/Alt/Delete doesn't work, etc.). When power is disconnected, and then back on, the computer will frequently only boot up to the point of "Windows 98 and blue screen" but not beyond to the desktop, etc. After repeatedly turning power on/off, it will finally do the "scan disk" stuff & come back up. Sometimes, it brings up a screen with "Error - unable to control A20 line! EMM386 not installed. XMS manager not present" and then will go on to bring up the desktop. This is a relatively new hard drive, and was also wiped/reloaded not too long ago - I'm getting very frustrated! Help?

Answer

This question was answered on August 20, 2003. Much of the information contained herein may have changed since posting.

You must check the connection and the power supply

Need Help with this Issue?

We help people with technology! It's what we do.
Schedule an Appointment with a location for help!

Author

Posted by Student of Katharine Gibbs School - New York on August 20, 2003