How to fix IE has encountered a problem?

At random I seem to get and IE error that states "IE has encountered a problem and needs to close..." I then have the option of sending an error report to Microsoft (which never seems to do any good). What causes this error and what can I do to get rid of it?

This question was answered on September 5, 2003. Much of the information contained herein may have changed since posting.

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It would have been helpful to post what IE versionyou have installed.

Try these possible solutions:

1 Run an anti-virus program to find possible viruses.

2 Run an anti-spy program.

3 An IE toolbar called superbar may be the culprit.

SuperBar/GC is an IE Browser Helper Object

SuperBar/Rnd adds a process that starts up and runs with Windows, and uses pseudo-random class IDs to try to avoid detection

SuperBar/GC can be removed from the 'SuperBar IE Plugin' entry in the Control Panel's Add/Remove Programs option SuperBar/Rnd has to be removed manually

Manual removal

Open the registry (click 'Start', choose 'Run', and enter 'regedit'), and find the key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run Delete the 'SBHC' entry

Now open a DOS command prompt window (from Start->Programs->Accessories) and enter the following commands:

cd "%WinDir%\System"

regsvr32 /u "\Program Files\SuperBar\SuperBar.Dll" regsvr32 /u "\Program Files\SuperBar\SuperBarExts.Dll"

Restart the computer and you should be able to delete the 'SuperBar' folder inside Program Files

About the author

Posted by Student of Katharine Gibbs School - New York on September 5, 2003

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