How to fix IE has encountered a problem?

Question

At random I seem to get and IE error that states "IE has encountered a problem and needs to close..." I then have the option of sending an error report to Microsoft (which never seems to do any good). What causes this error and what can I do to get rid of it?

Answer

This question was answered on September 5, 2003. Much of the information contained herein may have changed since posting.

It would have been helpful to post what IE versionyou have installed.

Try these possible solutions:

1 Run an anti-virus program to find possible viruses.

2 Run an anti-spy program.

3 An IE toolbar called superbar may be the culprit.

SuperBar/GC is an IE Browser Helper Object

SuperBar/Rnd adds a process that starts up and runs with Windows, and uses pseudo-random class IDs to try to avoid detection

SuperBar/GC can be removed from the 'SuperBar IE Plugin' entry in the Control Panel's Add/Remove Programs option SuperBar/Rnd has to be removed manually

Manual removal

Open the registry (click 'Start', choose 'Run', and enter 'regedit'), and find the key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run Delete the 'SBHC' entry

Now open a DOS command prompt window (from Start->Programs->Accessories) and enter the following commands:

cd "%WiDir%\Sstem"

regsvr32 /u "\Program Files\SuperBar\SuperBar.Dll" regsvr32 /u "\Program Files\SuperBar\SuperBarExts.Dll"

Restart the computer and you should be able to delete the 'SuperBar' folder inside Program Files

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Author

Posted by Student of Katharine Gibbs School - New York on September 5, 2003