How do I fix the Explorer caused a general protection fault in module user.exe at 000a:00002730 error message?


Lately I am unable to open up Internet Explorer [I have IE 6] or open up any .HTML or .JPG

files from within Explorer. I get a "[EXPLORER] This program has performed an illegal operation and will be shut down" message with details "Explorer caused a general protection fault in module user.exe at 000a:00002730, etc.". [Note: The cause is apparently EXPLORER,

not IEXPLORE[R]]. Usually the desktop also then goes white with the usual message headed by the title "Active Desktop Recovery". I can't find anything [yet] on the Microsoft site and I don't know exactly how I can obtain or use the Microsoft Error Reporting tool, without being able to even open up Internet Explorer. I am able nevertheless to continue using the Internet Explorer "properties" tab [when right clicking on the IE icon] and do the usual things there

[e.g. purging the cache, deleting the history, etc.]. Thanks so much.


[P.S. you helped me with my Dec. 5, 2002 problem].

Dated at Toronto this 12th day of September, 2003.


This question was answered on September 15, 2003. Much of the information contained herein may have changed since posting.

Use IE Eradicator to delete Internet Explorer.

Make sure you have downloaded the IE6 setup files first, but not loaded Backup your Favorites folder.

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Posted by Student of Katharine Gibbs School - New York on September 15, 2003