MY COMPUTER IS NOT ON LINE AND IS USED INA SCHOOL SETTING. IT NOW FLASHES A BLUE DUMPING PHYSICAL MEMEORY AND FREEZES before i can save anything. what should i do. delll was no help even though i have a three year warranty. they said it was a software problem so i reinstalled microsoft office and it still happened again. can you give me some suggestions
my dell lattitude l 400, 3.3 pound with an externalcd rom drive etc. it has norton anti virus
This question was answered on September 24, 2003. Much of the information contained herein may have changed since posting.
There are several methods to resolve this issue Follow the instructions in
the first section If the problem is not resolved, proceed to the next
section.
I Resize the Swap File
When a serious error occurs, by default the system dumps the system state to
the swap file for later retrieval However, it is possible that the swap
file is not properly cleaned up and the system thinks that it is rebooting
from a crash To resolve this, you will need to resize the swap file:
1 Click the Start button.
2 Right click the My Computer menu option, and then click Properties on the
context menu that appears.
3 Click the Advanced tab, and then click the Settings button in the
Performance section.
The Performance Options window appears.
4 Click the Advanced tab, and then click the Change button in the Virtual
Memory section.
The Virtual memory window appears.
5 Click Custom Size, and then record the Initial Size and Maximum Size.
6 Set the Initial Size and Maximum Size to the same value as the amount of
RAM that is installed in the system.
7 Click Set and then click OK The system will advise you to restart the
computer.
8 Click OK.
9 Click OK at the Performance Options window The system prompts you to
restart the computer.
10 Click Yes.
After the system has restarted, repeat the above steps to restore the
original Initial Size and Maximum Size values for your swap file.
II Delete the Minidump Files and the Sysdata.xml File
When a serious error occurs, by default the system writes out a miniature
memory dump along with an XML description of the system status (which notes
the program at fault and other pertinent system data) that can be uploaded
to Microsoft If this data is not correctly closed out, the system may
present a Serious Error screen upon boot To resolve this problem, perform
the following steps:
1 Click the Start button.
2 Right click the My Computer icon, and then click Explore on the context
menu that appears.
3 Browse to the c:\Windows\Minidump directory.
4 Delete everything located in this directory.
NOTE : You will need to be able to view hidden and system files and the
system should not be hiding protected operating system files.
5 Browse to the c:\Documents and Settings folder.
6 Search for the following file: sysdata.xml file.
7 Delete all instances (you may find more than one) of this file.
8 Click the Start button, click Turn off the computer, and then click
Restart.
III Disable the Automatically Restart setting
This attacks the same class of Serious Errors that resizing the swap file
fixes, but it tries to ensure that the errors do not happen beforehand.
However, this does not help to rid the persistent Serious Error message
after the fact.
1 Click the Start button.
2 Right click the My Computer icon, and then click Properties on the
context menu that appears.
3 Click the Advanced tab and then click the Settings button in the
Start-up and Recovery section.
4 Click to remove the check next to Automatically Restart checkbox and
then click OK.
5 Click OK The system will no longer automatically restart after a
Serious Error message appears.
IV Disable Memory Dumps
This option totally disables memory dumps altogether, which may help fix
some persistent Serious Error messages To disable memory dumps, perform the
following steps:
1 Click the Start button
2 Right click the My Computer icon, and then click Properties on the
context menu that appears.
3 Click the Advanced tab, and then click the Settings button in the
Start-up and Recovery section.
4 In the Write debugging information tab, click to select (none) and then
click OK.
5 Click OK.
The system will no longer perform a memory dump when it encounters a Serious
Error.
About the author
Posted by Student of Katharine Gibbs School - New York on September 24, 2003
Need Help with this Issue?
We help people with technology! It's what we do.
Contact or Schedule an Appointment with a location for help!