How can I fix a MS Office service pack install problem?

Question

I read the question answered by Ken Colburn on 9/4/03 regarding security issues in Microsoft Office. The Microsoft website's "Check For Office Updates" indicated I should download the Office 2000 Service Release 1a. I use Microsoft Office Standard. While installing the SR 1a, I was asked to use my installation disk for Microsoft Office PROFESSIONAL. Up to this point, there was no indication that this installation was for PROFFESSIONAL. In fact, all the information I read indicated this download is for all Microsoft Office 2000. So the installation did not complete even though I tried using my STANDARD installation disk. So, is this download for Professional only?

Answer

This question was answered on October 7, 2003. Much of the information contained herein may have changed since posting.

If you purchased a computer on which Office was preinstalled and you did not receive a set of Office CDs with the computer, contact the company that sold you the computer (the original equipment manufacturer or OEM) and request a set of CDs Your OEM is supposed to provide you with a set of Office CDs If you know which update you want to install, you may also install updates from the Office Resource Kit The updates on the Office Resource Kit are much larger in size than the ones hosted on the Office Update site, but they can be installed without requiring the Office CDs

Please insert the CD that you used when you installed Office For example, if you have Office 2000 Small Business Edition (SBE), insert the Office 2000 SBE CDs that you used for the installation The .msi files being requested are located on the CD(s) that you installed your Office product from Insert the Office product CD into your CD drive, and then in the dialog box, navigate to or search for the .msi file on your CD drive Depending on which application is being updated, the .msi file may be located on Office CD1 or CD2 If you have individual Office products installed (Word, Excel, PowerPoint, Outlook, Access, FrontPage, Publisher, or PhotoDraw), insert the product CD for the specific product that you are updating For example, if you have the Office 2000 Standard suite (Word 2000, Excel 2000, PowerPoint 2000, Outlook 2000) installed along with the individual FrontPage 2000 product, insert the Office 2000 Standard CD if you are installing updates for Word, Excel, PowerPoint, or Outlook If you are installing an update for FrontPage 2000, insert the FrontPage 2000 CD.

If you have Microsoft Works Suite 2000, 2001, or 2002 installed along with Office, the Office Update site allows you to update the Word 2000 or 2002 application that comes with the Works suite Insert the Works CD to update Word

If you are in an environment in which the Office CDs are not readily available (for example, an office in which all users installed Office using a single set of CDs and a multi-user license), you may need to contact your System Administrator to obtain the CDs

Note Office Update installation may not request your Office CDs in the following situations:

You installed Office from a network location that contains a "flat copy" of Office (where the contents of the Office CD have been manually copied to the server) However, you need access to that "flat copy" in order to install the Office update

You installed Office from a "flat copy" stored on your computer's hard disk In this case, you need access to that local "flat copy."

Note If you purchased a computer on which Office was preinstalled and you did not receive a set of Office CDs with the computer, contact the company that sold you the computer (the original equipment manufacturer or OEM) and request a set of CDs

It is possible that you are not providing the CD for the correct Office product Please refer to the "I am confused about which Office product CD the Installation Wizard requires" topic above for more information about which Office product CD you should insert during installation

If you continue to experience problems, there may be a problem with your product CD Contact Microsoft Product Support Services for assistance

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Author

Posted by Student of Katharine Gibbs School - New York on October 7, 2003