Did you try this?
My modem stopped working. I reinstalled facory drivers, the modem test says it is working but, I am getting no dial tone. There is no IRQ conflict. I can not recall adding or changing any software, other than perhaps installing a Windows Critical Update.
I have gone to the computer manufacturers' web site, and downloaded updated drivers and also updated the BIOS as well.
I do not know if this has anything to do with my modem not working but when I check the device manager, The PCI Simple Communications Controller under network adapters has a yellow circle with an exclamation mark in the center of it.
My belief is the modem is fine but there is a software issue or setting that is incorrect and is preventing the modem from working properly.
The modem had worked fine before.
This question was answered on December 19, 2003. Much of the information contained herein may have changed since posting.This problem can caused by a dirty phone line, remove any extra equipment ans straighten the lines
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Posted by Student of Katharine Gibbs School - New York on December 19, 2003