How to manually uninstall Norton from your.

Question

I am having difficully accessing certain pages on the internet. After being on a website's home page, when I click to go further, I frequently get an error message stating, page can't be displayed. I've tried adjusting my settngs. I use my local phone company with DSL connection and aol. I've talked to both of them and they said it is an anti virus or firewall problem. I called Norton and they couldn't answer my questions because the version I'm using is not supported by their live tech dept. anymore, it's Norton Security 2002.

I've cleared my cached, deleted temp files, but nothing works. I recently downloaded AOL's lastest version 9.0, but they claim this problem has nothing to do with that.

I disabled my Norton security once, but now I think it's enabled again. I tried uninstalling Norton and it wouldn't let me. It said I need a supervisor/network administrator to do it. I even downloaded software from their site to uninstall it and I followed all the steps, but it's still there. I spoke briefly to Microsoft and they said asked my how much capacity I had left, it's low. Would that be caousing this problem.

I'm very frustrated and ANY SUGGESTIONS you can give me would be greatly appreciated.

As you can see I've talked to about every company and I'm sitll not any closer to solving the problem.

Thank you,

Melissa Rogers

Answer

This question was answered on November 10, 2004. Much of the information contained herein may have changed since posting.

I think you need an updated version of Norton Below are the steps on how t uninstall Norton manually If you must use antivirus software try the 2005 version of Norton.

To remove NAVCE from the registry

WARNING: The registry is a very important part of Windows NT/2000 If it becomes corrupt, or some of the data within it is lost, then you may have problems starting the computer or running other applications Make changes to it carefully.

To back up the registry

Logon as Administrator

On the Start menu, click Run

Type regedit and then click OK

On the Registry Editor menu, click the Registry menu > Export Registry

Type a file name with which to save the current registry By default, the Registry Editor will save files in the root of your C:\ drive with the .reg extension

Click Save You now have a backup of your registry To restore a registry backup with the default .reg extension, double-click the file name Although this is a handy way to restore files, do not double-click the file unless you are absolutely sure that you want to restore the backup registry.

With the registry backed up, you are now ready to edit the registry You can navigate through the registry either with the mouse (by clicking the plus and minus signs) or with the arrow keys (up/down to move up and down, left/right to collapse/expand a branch).

To edit the registry

Stop the Norton AntiVirus Client and Defwatch services if they are running

Navigate to the following subkey:

HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers

Delete the LDVPMenu entry

Navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

Delete the following entries:

Defwatch

NAVAP

NAVAPEL

NAVENG

NAVEX15

Norton AntiVirus Client

Norton AntiVirus Server (This entry is not normal for a client install, when found, be sure to delete.)

If no other Symantec products are installed, then also delete the SymEvent entry

Navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application

Delete the Norton AntiVirus entry

Navigate to the following subkey:

HKEY_LOCAL_MACHINE\Software\INTEL\DLLUsage

Delete the VP6 entry

In the left pane, click My Computer, click Edit, and then click Find Search for the following string, and delete any keys or values found:

VirusProtect6

Continue to search for this string until no further results appear

In the left pane, click My Computer, click Edit, and then click Find Search for the following string, and delete any keys or values found:

74BE21DBFDBD3D11EBAE000ACC725290

Continue to search for this string until no further results appear

Navigate to the following subkey:

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps

Delete the following entries:

VP6TempID

VP6ClientInstalled

NAVCEClientNumber

WARNING: Follow the next two steps only if no other Symantec applications use virus definitions on the computer If there are applications using virus definitions when the SharedDefs key is deleted, they will have to be uninstalled and reinstalled in order to function.

If no other Symantec applications that use virus definitions are installed, navigate to the HKEY_LOCAL_MACHINE\Software\Symantec key Otherwise, skip to step 17

Delete the SharedDefs entry

Delete the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BD12EB47-DBDF-11D3-BEEA-00A0CC272509}

Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Delete the vptray entry.

Restart the computer.

Note: Norton AntiVirus Corporate Edition is now disabled, even though traces of it remain in the registry These traces have little impact on how your computer operates It is not necessary to remove them.

To remove NAVCE from the Start menu

Right-click the Start button, and then click Open All Users

Double-click Programs

Right-click the Norton AntiVirus Corporate Edition folder, and then click Delete.

To remove NAVCE from the hard drive

Open the Windows Explorer

Navigate to the C:\Program Files folder

Right-click the NAVNT or NAV folder, and then click Delete

On Windows NT, navigate to the C:\WINNT\Profiles\All Users\Application Data folder On Windows 2000, navigate to the C:\Documents and Settings\All Users\Application Data folder.

WARNING: Follow the next three steps only if NAVCE is the only Symantec application installed If the VirusDefs folder is deleted while there are other Symantec applications using virus definitions, they must be uninstalled and reinstalled in order to function.

If NAVCE is the only Symantec product on your computer, delete the Symantec folder

Navigate to the Program Files\Common Files\Symantec Shared folder

If NAVCE is the only Symantec product on your computer, delete the VirusDefs folder

Navigate to the folder appropriate to your operating system:

Windows 2000/XP

C:\Documents and Settings\All Users\Application Data\Symantec

Windows NT 4.0

C:\Winnt\Profiles\All Users\Application Data\Symantec

Delete the Norton AntiVirus Corporate Edition folder

Close Windows Explorer.

Good Luck!

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Author

Posted by julie of Katharine Gibbs School - New York on November 10, 2004