Did you try this?
Problem with the dialing of HAMR 5600 voice modem.
This problem that the modem had and still has it today is that when I click on the 'Connect' button to go on line, I cannot hear the line's dial tone sound before the dialing and therefore it does not dial the number and when I click 'Cancel' I can hear a 'Tik' sound and that's all. No line sound before the dialing and no dialing at all. On the other hand, when I turn it to the Pulse Tone, it does the dialing but is not working as we have the Dial Tone system.
These are the errors which I get popping up everytime I try to connect to the internet.
MTLHAL Hardware does not support modem
MTLSTRM Can not load HAL driver
MTLMDM Cannot open stream manager
This question was answered on October 31, 2003. Much of the information contained herein may have changed since posting.-the modem may not be able to detect the dial tone even if you can hear it.Try unplugging any other equipment plugged into this same phone line such as a fax machine
-Try given the ATX0 command before you dial.Enter the command Advance settings
-Straighten your phone lines! Don't let them get twisted and crossed up with other heavy electrical lines.
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Posted by Student of Katharine Gibbs School - New York on October 31, 2003