Data Doctors Reviews Pg 148 - Computer Repair & Data Recovery

OUR REVIEWS

Recent Reviews for Data Doctors

Our Reviews by Location

Review

Rating Snapshot

Five Star Reviews

53,638

Average Monthly Ratings

Overall (lifetime)

4.8

2206-2220 out of 56,706 Reviews

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Monty Scudder 229 days ago

Data Doctors Phoenix, AZ

[Review posted with the BBB]

Featured Employee

Thomas R.
Store: Paradise Valley
Average Rating:

(93 Recent Reviews)

Terri 229 days ago

Data Doctors Scottsdale, AZ

[Review posted on Angie's List]

Featured Employee

Robert S.
Store: Scottsdale
Average Rating:

(92 Recent Reviews)

Crane / Deborah McClennen 229 days ago

Data Doctors Phoenix, AZ

[Review posted on Facebook]

Featured Employee

Francisco N.
Store: Central Phoenix
Average Rating:

(65 Recent Reviews)

Gail Shaughnessey 229 days ago

Data Doctors Gilbert, AZ

[Review posted on Facebook]

Featured Employee

Tanner W.
Store: South Gilbert
Average Rating:

(55 Recent Reviews)

Walt Griffin 229 days ago

Data Doctors Chandler, AZ

[Review posted on Facebook]

Featured Employee

Brendon P.
Store: Ocotillo
Average Rating:

(70 Recent Reviews)

Susan Hokanson 229 days ago

Data Doctors Scottsdale, AZ

[Review posted on Google]

Featured Employee

Robert S.
Store: Scottsdale
Average Rating:

(92 Recent Reviews)

Jim/Kathy Borman 229 days ago

Data Doctors Gilbert, AZ

[Review posted on Google]

Featured Employee

Zachary G.
Store: South Gilbert
Average Rating:

(55 Recent Reviews)

Richard Tucker 229 days ago

Data Doctors Chandler, AZ

[Review posted on Google]

Featured Employee

Scott F.
Store: Chandler
Average Rating:

(51 Recent Reviews)

Matt Powell 229 days ago

Data Doctors Mesa, AZ

Data Doctors had my computer for 3 days to diagnose and solve the following problem: Windows 10 on my home computer does not allow me to type the password in the password field of either the Matthew account or Sharon account. The computer (HP 110 Desktop) has USB only connections for I/O devices including the mouse and keyboard. Before coming to Data Doctors, I tried the Troubleshoot > Reset > Save all files > reinstall Windows 10 from the computer. This did not solve the problem. I dropped the computer off at Data Doctors/North East Mesa on Saturday, 11/15/2025. Neal ran multiple diagnostics and determined the USB drivers were outdated as the cause. He de-installed the existing drivers and installed updated drivers. He retested and was able to successfully enter the password in the password field for both the Matthew account and Sharon account. I received my computer back Thursday evening (11/20/2025). Upon powering up the computer with my USB keyboard and mouse on Friday morning (10/21/2025) I was able to log into both accounts by successfully entering the password and the system displaying and accepting the password. Since I had the Administrator account hidden for at least 2 years with no issues, I logged back into the Matthew account and proceeded to: 1. Hide the Administrator account, 2. Install Webroot Internet Security Complete (antivirus), and 3. Install Adobe Acrobat Standard 2020. I had no issues at that time with the computer. I then powered off the computer and went to lunch. When I returned from lunch, I powered up the computer and could not type the password into either the Matthew account or the Sharon account, indicating the original problem had returned. I called the store and talked with Neal (~ 3 PM) to see if he could log into my computer remotely to diagnose the problem. He indicated it would take time to have me install the remote software he uses to do remote troubleshooting and asked me to bring the computer back to the store for diagnosis. At this time (Sunday, 11/23/2025), I am very frustrated with having to power off/on the computer or restart it to enter the password for the Matthew or Sharon account password field in order to enter the password to log in. Since I will need to take the computer back to the store for diagnosis, I want it definitely fixed correctly on the next visit and not wait multiple days to pick it up, only to have it work for a couple of hours before the problem returns. Does Data Doctors have higher levels of technical support available that can troubleshoot themselves or provide Neal with the information he needs to fix the problem correctly on the next visit so that I can log into the Matthew or Sharon account repeatedly on the first try, whether the computer is running, started up from a power off, or restarted after sleep mode? Please advise via reply email to [email protected] or calling me at 480-654-4720. Thank you.

Featured Employee

Precious C.
Store: North Mesa
Average Rating:

(89 Recent Reviews)

Sampson Rogers 229 days ago

Data Doctors Phoenix, AZ

[Review posted on Google]

Featured Employee

Jackson F.
Store: Paradise Valley
Average Rating:

(93 Recent Reviews)

Matt Powell 229 days ago

Data Doctors Mesa, AZ

[Review posted with the BBB]

Featured Employee

Neal P.
Store: North Mesa
Average Rating:

(89 Recent Reviews)

Steven Fay 229 days ago

Data Doctors Mesa, AZ

[Review posted on Angie's List]

Featured Employee

Stirling M.
Store: Eastmark
Average Rating:

(53 Recent Reviews)

Ronald Olson 229 days ago

Data Doctors Glendale, AZ

[Review posted on Facebook]

Featured Employee

Justin C.
Store: Arrowhead
Average Rating:

(78 Recent Reviews)

Herbert Winograd 229 days ago

Data Doctors Scottsdale, AZ

[Review posted on Facebook]

Featured Employee

Curtis S.
Store: North Scottsdale
Average Rating:

(58 Recent Reviews)

Jim Hubbard 229 days ago

Data Doctors Phoenix, AZ

[Review posted on Facebook]

Featured Employee

Joshua M.
Store: North Phoenix
Average Rating:

(41 Recent Reviews)

Nancy Wabshaw 229 days ago

Data Doctors Phoenix, AZ

[Review posted on Google]

Featured Employee

Joshua M.
Store: North Phoenix
Average Rating:

(41 Recent Reviews)

2206-2220 out of 56,706 Reviews

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