Data Doctors Reviews Pg 2224 - Computer Repair & Data Recovery

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54,741

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4.8

33346-33360 out of 57,872 Reviews

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Michelle Olson 5020 days ago

Data Doctors Scottsdale, AZ

My husband was originally told that my computer would be finished on Monday. When I went in to pick it up on Monday afternoon, the person at the desk said that my husband hadn't authorized the repair until Saturday. (My husband had authorized the repair on Thursday.) Then the person at the desk then told me that it would be 2-3 more days. I called my husband, who was in Amsterdam at the time, and he talked to someone at the office on Tuesday morning. My husband was told that my computer would be ready in a few minutes. He asked for a discount in light of the delay, none was given. I received a call in the afternoon on Tuesday to say that my computer was finished and I picked it up at 3:30 that afternoon. At present my computer appears to be operating well. My disappointment and that of my husband was on the professionalism of your staff. I would only recommend your services with reservation. Timeliness is important and I do not feel your staff did a good job managing our expectations. Nor did I feel they cared one way or the other as to when the job was completed. Perhaps more customer-service training is needed for your staff. Please note we live within 2 miles of your North Pima office. It is unfortunate that the service was so underwhelming. For $343 for a software problem, I would have expected much better service.

Featured Employee

Frank J.
Store: Pinnacle Peak
Average Rating:

(33 Recent Reviews)

Anonymous 5021 days ago

Data Doctors Gilbert, AZ

I spoke with different employees at this store. One of them didn't seem as if he cared to be there at all. It felt awkward to even be there because I felt like I was intruding on him. When he asked me what was wrong with my laptop, I told him that the laptop was acting as if the hard drive probably needed to be replaced. After I said that, he got upset and told me in a condescending way that I didn't need to assume that there was anything wrong with the hard drive and that it was their job to diagnose the problem. I was told that it would take two days to diagnose the problem and that they would call me. Three days later, I still hadn't received a call. I called the store and spoke to the other employee. He said to me, "Well... I called you yesterday. I don't know if your phone is broken or what, but I called you and you never called back." I just wanted my computer back in working order, so I didn't acknowledge the comment and went on to ask about the diagnosis. He told me that it would take two days to fix, but to bring in any software that I wanted installed. Four days later, the store didn't call me to let me know the laptop was fixed, they were waiting for me to bring in the software. When I apologized for the mix up of waiting for their call before I brought the software in, the same employee who I had spoken, the one who claimed my phone was broken, began to sound agitated and so I told him I would be in there as soon as possible. He just said, "Okay" and hung up on me. So I brought it in and they told me that it would take another two days to install the software. So, again, I waited. I finally got a phone call stating it was ready and I picked it up at the store. Just as awkward as the store had been before, I encountered the same employee that had signed in my laptop for work. I got no information about what they had done. I just received an invoice and my old hard drive. I thanked him and all I got was a "Yep" as he walking into the back. If I do come back to Data Doctors at some point in the future, it won't be this one. Having to consistently endure their poor attitudes in order to receive a working laptop back was ridiculous. If they don't like their jobs, then they should quit.

Featured Employee

Travis F.
Store: Gilbert
Average Rating:

(59 Recent Reviews)

Delwin Nordtedt 5021 days ago

Data Doctors Maricopa, AZ

[Review posted on Angie's List]

Featured Employee

Donald S.
Store: Maricopa
Average Rating:

(22 Recent Reviews)

Carol Schade 5021 days ago

Data Doctors Phoenix, AZ

[Review posted on Facebook]

Featured Employee

Haytham M.
Store: Ahwatukee
Average Rating:

(34 Recent Reviews)

ROBIN 5021 days ago

Data Doctors Phoenix, AZ

[Review posted on Facebook]

Featured Employee

Haytham M.
Store: Ahwatukee
Average Rating:

(34 Recent Reviews)

Anonymous 5021 days ago

Data Doctors Glendale, AZ

[Review posted on Facebook]

Featured Employee

Haidyn F.
Store: Arrowhead
Average Rating:

(55 Recent Reviews)

Darlene 5021 days ago

Data Doctors Phoenix, AZ

The service was great, but overpriced.

Featured Employee

Delani D.
Store: Ahwatukee
Average Rating:

(34 Recent Reviews)

Jackie Robinson 5021 days ago

Data Doctors Glendale, AZ

Great! Cleaned up my laptop and installed Firefox.

Featured Employee

Thomas R.
Store: Arrowhead
Average Rating:

(55 Recent Reviews)

jon castillo 5022 days ago

Data Doctors Mesa, AZ

I'v all ways had agood experience every time at data doctors. tempe/mesa. Thank you Mesa TECs for the grate job you did on my laptop

Featured Employee

Neal P.
Store: North Mesa
Average Rating:

(88 Recent Reviews)

Arnold Sherman` 5022 days ago

Data Doctors Carmel, IN

When my old computer died, I visited DD who had been recommended to me by a computer savvy friend. I did not purchase a new computer through Data Doctors (since you did not "sell" them as such), but after discussing repairs vs replacement, you were very helpful in helping me research and suggesting makes and models to fit my needs. So rather than accepting a complimentary setup from the store that came with the purchase of my new computer, I opted to invest a bit more to have Data Doctors do the setup. Also, later on, first by phone, then by visit to correct the problem, DD identified my computer's ailment as a virus, which is something the computer's warranty department was unable to do right off the bat. This saved me lots of time and trouble, especially since they wouldn't have covered it anyway. And I can understand you better than I can the reps offshore.

Featured Employee

Frank J.
Store: North Indianapolis
Average Rating:

(33 Recent Reviews)

stAN RUTTENBERG 5022 days ago

Data Doctors Boulder, CO

[Review posted on Google]

Featured Employee

Frank J.
Store: Boulder
Average Rating:

(33 Recent Reviews)

Clyde A. Solenski 5022 days ago

Data Doctors Phoenix, AZ

Old computer D-E-A-D New computer fast....like ny Greyhounds

Featured Employee

Justin C.
Store: Paradise Valley
Average Rating:

(95 Recent Reviews)

Judy Terry 5022 days ago

Data Doctors Phoenix, AZ

Everything seems to be working great !

Featured Employee

Adrian O.
Store: North Phoenix
Average Rating:

(43 Recent Reviews)

B Campbell 5022 days ago

Data Doctors Phoenix, AZ

[Review posted on Facebook]

Featured Employee

Justin C.
Store: Paradise Valley
Average Rating:

(95 Recent Reviews)

Allen Prosser 5023 days ago

Data Doctors San Marcos, CA

Keep doing what you're doing... because your doing a Great Job!

Featured Employee

Frank J.
Store: San Marcos
Average Rating:

(33 Recent Reviews)

Hobart Wooten 5023 days ago

Data Doctors Orlando, FL

Staff in store are great. they took time to explain what was done and answered all my question in a way i could under stand.

Featured Employee

Frank J.
Store: Orlando
Average Rating:

(33 Recent Reviews)

33346-33360 out of 57,872 Reviews

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