Data Doctors Reviews Pg 2401 - Computer Repair & Data Recovery

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Five Star Reviews

54,744

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Overall (lifetime)

4.8

36001-36015 out of 57,875 Reviews

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Christopher Unterkofler 5604 days ago

Data Doctors Phoenix, AZ

This is an additional follow-up. I appear to have taken care of the security software issue. I am now attempting to remove the Media Player Classic Home Cinema program which was put onto my laptop at the shop without my having asked or been asked.

Featured Employee

Delani D.
Store: Ahwatukee
Average Rating:

(32 Recent Reviews)

Diana Krauss 5604 days ago

Data Doctors Phoenix, AZ

[Review posted on Google]

Featured Employee

John C.
Store: Central Phoenix
Average Rating:

(72 Recent Reviews)

Christopher Unterkofler 5604 days ago

Data Doctors Phoenix, AZ

This is a follow-up email to one sent a few hours ago. Upon getting my laptop home and running its first PC Tools Internet Security scan, the scan found and removed two infections: 1) Backdoor.IRC!ct in C:\System Volume and 2) SecurityRisk. PasswordRevealer in C:\System Volume Having found these two infections shortly after getting the computer home from the shop, did they find their ways into my system at the Data Doctors shop? Then, I got a Windows pop-up warning that the PC Tools Internet Security antivirus component was now turned off. I am going to attempt to follow the software manufacturer's step-by-step instructions for uninstallation and reinstallation of the security software. The instructions read that I am going to have to make sure that the program folder (which by default is under 'C:\Program FilesPC tools Security') no longer exists in my computer after uninstallation. This is what I was going through before I brought the computer to the shop, and the main reason I brought it in to be serviced in the first place - believing that it was infected by malware which was causing havoc. If I continue to experience the same issues after having paid for the laptop service as I was experiencing before, I am going to bring it back in Wednesday and wait for the technician to remedy them at no additional fee.

Featured Employee

Haytham M.
Store: Ahwatukee
Average Rating:

(32 Recent Reviews)

Eric/Marissa Gelfond 5604 days ago

Data Doctors Natick, MA

[Review posted on Google]

Featured Employee

Frank J.
Store: Boston
Average Rating:

(33 Recent Reviews)

Barbara and Lisa Sons 5604 days ago

Data Doctors Glendale, AZ

[Review posted on Google]

Featured Employee

Haidyn F.
Store: Arrowhead
Average Rating:

(53 Recent Reviews)

Harlan McDougal 5604 days ago

Data Doctors Bellingham, WA

[Review posted with the BBB]

Featured Employee

Frank J.
Store: Bellingham
Average Rating:

(33 Recent Reviews)

Robert Fuller 5604 days ago

Data Doctors Natick, MA

[Review posted on Angie's List]

Featured Employee

Frank J.
Store: Boston
Average Rating:

(33 Recent Reviews)

Christopher Unterkofler 5604 days ago

Data Doctors Phoenix, AZ

Overall, the service was OK. I was glad, though, that I asked as many questions as I did after I was told the laptop was ready and I came to get it. Had I not, I would not have known that my email was not returned to service. It took an hour for the technician to find out what was amiss and put it back to a usable state (including a few phone calls to fellow data doctor folks). For things like email which could confound customers upon returning home and discovering that it wasn't set up for service, I think a paper check list for the technicians would be a good idea. Also, more rigorous documentation by those employees working on customers' machines might be helpful. It appears that more than one person works on any single computer and a successive technician on a following day should be able to more easily know what services prior techs have started, stopped in the middle of, or completed. Also, as a return customer, I would have thought that more information about my machine and its software licenses would have been retained and archived in my file as a jumping off point for programs which had to be reinstalled after the thorough cleaning. This is the second time in about two years that I've made use of your services, and I have a high degree of confidence in your computer professionals. Should my laptop require it in the future, I'll probably return. Just one more thing... Two years ago your services included the installation of Nero, and I had since grown to know and love it. Now I find that it has been wiped and replaced by another disc burning program. I wish this wasn't the case. I would not have known this had I not asked many questions after coming down to pick up the laptop. As I reaquaint myself with the machine, I'll update you should I discover anything of concern.

Featured Employee

Haytham M.
Store: Ahwatukee
Average Rating:

(32 Recent Reviews)

Karla Strohm 5604 days ago

Data Doctors Carmel, IN

No complaints! Excellent service as usual! You go far above and beyond. also got a lot of advice about a new computer based on our needs since my current model is becoming obsolete.

Featured Employee

Frank J.
Store: North Indianapolis
Average Rating:

(33 Recent Reviews)

Jay Cowan 5605 days ago

Data Doctors Phoenix, AZ

I was very happy with the service.

Featured Employee

Haytham M.
Store: Ahwatukee
Average Rating:

(32 Recent Reviews)

T. Walters 5605 days ago

Data Doctors Chandler, AZ

I am signed up to receive Data Drs newsletters and am on Facebook with Data Drs. Drew and his staff are very thorough in all explanations to where I can understand what is going on. I also signed up for Quality Care this time. Thanks.

Featured Employee

Scott F.
Store: Chandler
Average Rating:

(70 Recent Reviews)

Lindsey Frazier 5605 days ago

Data Doctors Bellingham, WA

You guys were excellent. I took quite a few of your business cards to give to my friends! I can't believe you were not only able to see my files, but you saved my whole hard drive too. You fixed my computer and gave me a very generous discount. Expect my patronage again! I'm a clumsy girl!

Featured Employee

Frank J.
Store: Bellingham
Average Rating:

(33 Recent Reviews)

Shawn Kruidenier 5605 days ago

Data Doctors Scottsdale, AZ

[Review posted on Google]

Featured Employee

Frank J.
Store: Pinnacle Peak
Average Rating:

(33 Recent Reviews)

Manuel Montoya 5605 days ago

Data Doctors Albuquerque, NM

excellent service. Tony was great to work with... always professional, great communicator.

Featured Employee

Frank J.
Store: Albuquerque
Average Rating:

(33 Recent Reviews)

Darel Eschbach 5605 days ago

Data Doctors Scottsdale, AZ

[Review posted with the BBB]

Featured Employee

Frank J.
Store: South Scottsdale
Average Rating:

(33 Recent Reviews)

Gary Wilcox, Ph.D. 5605 days ago

Data Doctors Chandler, AZ

The store on Ray and Rural is top notch. I have used this store for years and always received good service and advice.

Featured Employee

Scott F.
Store: Chandler
Average Rating:

(70 Recent Reviews)

36001-36015 out of 57,875 Reviews

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