Data Doctors Reviews Pg 3809 - Computer Repair & Data Recovery

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54,255

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Overall (lifetime)

4.8

57121-57135 out of 57,358 Reviews

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Dave Ranes 8286 days ago

Data Doctors Phoenix, AZ

No offense, but once I was called to have my system picked up, they said it was done and ready to go, but when I got there, they fired it up only to find out that it had conflicts with the internet. After uninstalling my virus software, they were finally able to get it to work. 45 minutes after arriving I was finally out the door with my sytem, less the virus scan. If I was called and it was ready, what happened between that call and my arrival that suddenly mad it ''not ready''? Second, I was told that paying the ''full service'' fee of over $200 that they would get it running in it''s most optimal condition. I was told that they would scan and remove all viruses, etc as well. When I got it home and installed my virus scanner, ( I purchased Norton 2004 just to make sure I had a fresh start), it found over 13 viruses and fixed or removed all but about 2 of them. What did I pay for, exactly? If they could fix any one particular virus, why wasn''t I informed? Again, no biggie, I just learn to deal with certain things. The people at this store are VERY nice and seem very accomodating, but I really don''t think I got what I was told I would get. I don''t want to stir things up, I''ll just continue to work on my system and find a way to remove the virus on my own.

Featured Employee

Thomas R.
Store: Paradise Valley
Average Rating:

(115 Recent Reviews)

C. Lambert 8286 days ago

Data Doctors Scottsdale, AZ

Hello. Everyone was cordial, efficient, and professional. The service tiers are a little confusing as to timeline and the price a bit daunting - at least for individuals like us who cannot charge this service off to a business. However that is moot if the market will bear the fees charged! Thank you for your help - some very recent data had personal value to us (especially photographs) We''ve experienced a few crises and upheavals in the family in past weeks and so what should''ve been backed up was not - but you recovered it, thank you.

Featured Employee

Frank J.
Store: South Scottsdale
Average Rating:

(33 Recent Reviews)

Anonymous 8289 days ago

Data Doctors Flagstaff, AZ

[Review posted on Facebook]

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

James Holmes 8291 days ago

Data Doctors Scottsdale, AZ

[Review posted on Google]

Featured Employee

Christopher J.
Store: Scottsdale
Average Rating:

(89 Recent Reviews)

Anonymous 8292 days ago

Data Doctors Flagstaff, AZ

Gregg, a tech at the Flagstaff location, should be promoted. His customer service was outstanding.

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

john morrison 8292 days ago

Data Doctors Flagstaff, AZ

the service was great thanks to dale

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

Arizona Optometric Association 8293 days ago

Data Doctors Scottsdale, AZ

Jeff Jensen came out and was great. He recovered our data and also found out that our tape drive was not backing up and fixed that. Very courteous

Featured Employee

Frank J.
Store: South Scottsdale
Average Rating:

(33 Recent Reviews)

Theresa Quinlan 8293 days ago

Data Doctors Flagstaff, AZ

[Review posted with the BBB]

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

Anonymous 8296 days ago

Data Doctors Flagstaff, AZ

[Review posted on Google]

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

Anonymous 8298 days ago

Data Doctors Glendale, AZ

[Review posted on Angie's List]

Featured Employee

Haidyn F.
Store: Arrowhead
Average Rating:

(62 Recent Reviews)

Anonymous 8298 days ago

Data Doctors Phoenix, AZ

[Review posted with the BBB]

Featured Employee

Thomas R.
Store: Paradise Valley
Average Rating:

(115 Recent Reviews)

Robert Coblio 8300 days ago

Data Doctors Glendale, AZ

[Review posted on Facebook]

Featured Employee

Justin C.
Store: Arrowhead
Average Rating:

(62 Recent Reviews)

Mannyz Palomo 8302 days ago

Data Doctors Flagstaff, AZ

[Review posted on Facebook]

Featured Employee

Frank J.
Store: Flagstaff
Average Rating:

(33 Recent Reviews)

Anonymous 8307 days ago

Data Doctors Phoenix, AZ

[Review posted on Angie's List]

Featured Employee

Jackson F.
Store: Paradise Valley
Average Rating:

(115 Recent Reviews)

none 8307 days ago

Data Doctors Phoenix, AZ

I will attempt to reslove myself first, but none of my USB ports are working on the computer. I had to use an non-USB mouse. Tested every port, none working. If I cannot resolve the problem this weekend (after xmas) I will return. Normally I do my own repairs, upgrade, but this time of year, I did not have time to look at the problem. My son who dropped off the computer said it was slow drop/service (did not state if busy or not). Also he indicated that it was nice to check-out system, but suggested that USB ports be added to the check-out capability.

Featured Employee

Jackson F.
Store: Paradise Valley
Average Rating:

(115 Recent Reviews)

Aslanian Accounting Services (Angela Aslanian) 8307 days ago

Data Doctors Phoenix, AZ

Sales Invoice#SI-10403163 I don''t usually take the time to offer feedback, but this is the 2nd time I had a challenging visit to Data Doctors on Camelback. My check-in with Justin went great. He seemed fairly new, but asked for help when he needed it. He probably could explain the different repair options a little better. But overall great customer attention and pleasant. However when I was contacted by Richard, I assume the tech that worked on my system. I could get no info about the 2.75 hour repair on my system except that it was ready for pickup. When asked further I feel I rec''d a scripted answer, ....that they performed their full service and the computer showed no signs of problem. I asked again and didn''t get any comments. I read the tech comments on the invoice which is quite long, he could have given me some hilights on the phone, but no attempt was made. Perhaps this is the protocol for Data Doctors. This is my second time dealing with Richard, while I am happy with the last 2 repairs, his customer service needs some improvement. However I will continue to visit Data Doctors in the future. I understand the challenges of employees and that customer service training is a continuing process. This is just an fyi to help improve customer service.....feel free to contact me if you desire.

Featured Employee

Francisco N.
Store: Central Phoenix
Average Rating:

(75 Recent Reviews)

57121-57135 out of 57,358 Reviews

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